G’day Anglers! At Daiwa Sales, we’re committed to getting your premium fishing gear to you efficiently and ensuring you’re completely satisfied with your purchase. We understand that sometimes things don’t work out as planned – maybe the reel isn’t quite right for your fishing style, or the rod action doesn’t match your local conditions.
Shipping Information
We process all orders within 1-2 business days of payment confirmation. Once your order ships, you’ll receive a tracking number via email so you can follow your gear’s journey to your doorstep.
Shipping Options & Timeframes
| Shipping Method | Cost | Delivery Timeframe | Service Provider |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free (orders over $50) | 15-25 business days after dispatch | EMS |
Note: Delivery times may vary during peak seasons or due to circumstances beyond our control. We do not ship to some parts of Asia and remote locations.
Returns & Exchanges Policy
We stand behind our premium fishing gear with the same confidence you have when casting with a perfectly balanced rod. That’s why we’ve created a straightforward returns process that’s as smooth as a well-oiled drag system.
Our Returns Promise
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, we’ll happily provide a refund or exchange for most products in original condition.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
- Dubbing materials (used in fly tying)
- Opened or used fishing lines (Airflo Fly Lines, etc.)
- Any items that have been used or damaged after delivery
How to Initiate a Return or Exchange
- Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
- Wait for Authorization: Our team will respond within 2 business days with a returns authorization number and instructions on where to send your item.
- Package and Ship: Pack the item securely in its original packaging with all tags and accessories included. Include the returns authorization number clearly on the package.
- Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.
Refund Information
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect your return. The timing of when the refund appears in your account depends on your payment provider:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
- PayPal: Usually within 24 hours of processing
Please note that original shipping fees are non-refundable.
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and process your return. If the exchange item is of higher value, we’ll invoice you for the difference. For lower value items, we’ll refund the difference.
Damaged or Defective Items
If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover return shipping costs.
Returns Request Template
Copy and paste the template below into an email to [email protected]:
Subject: Returns Request – Order #[Your Order Number]
G’day Daiwa Sales Team,
I’d like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason – size, damaged, wrong item, etc.]
I have read and understand the returns policy on your website.
Please send the returns authorization and instructions to proceed.
Tight lines,
[Your Full Name] [Your Phone Number] [Your Email Address]
Returns Address
Daiwa Sales Returns
109 Fitzroy Street
BALLARAT, AU 3350
Australia
We’re committed to ensuring you have the right gear for your fishing adventures. If you have any questions about our shipping or returns process, don’t hesitate to contact us – we’re here to help faster than you can reel in a trophy catch!
Tight lines and happy fishing,
The Team at Daiwa Sales