G’day Anglers! We’ve compiled answers to some common questions about shopping with Daiwa Sales. Whether you’re curious about delivery times, returns, or our products, we’re here to help you get the most out of your fishing adventures.

Products & Orders

Q: What brands and types of fishing gear do you sell?
A: We specialise in premium fishing equipment from top brands like Daiwa, Airflo, Cranka, and Adusta. Our range includes baitcast reels, spinning reels, fly rods, fly lines, lures, egi squid rods, and even some electric fishing reels. We’re anglers ourselves, so we carefully select gear that performs on the water.
Q: How do I place an order?
A: Simply browse our website, add your chosen items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only assist if we haven’t already packed and dispatched your gear.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Absolutely. We use secure encryption technology to protect all your personal and payment details.
Q: Do I need to create an account to shop?
A: While you can checkout as a guest, creating an account allows you to track orders, save your details for faster future purchases, and view your order history.

Delivery & Shipping

Q: Where do you ship to?
A: We ship our gear to passionate anglers worldwide! However, due to logistical constraints and manufacturer agreements, we are currently unable to ship to Asia and a select number of remote regions. If you’re unsure, just ask us.
Q: What are my shipping options and costs?
A: We offer two great options:
– Standard Shipping (DHL/FedEx): $12.95 AUD. Estimated delivery 10-15 business days after dispatch.
– Free Shipping (EMS): FREE on orders over $50 AUD. Estimated delivery 15-25 business days after dispatch.
*All times are estimates from dispatch (after 1-2 day processing) and exclude weekends/holidays.
Q: How long will it take to get my order?
A: Please allow 1-2 business days for us to process and pack your order. Then add the estimated shipping time based on your chosen method. You’ll receive a tracking number once it’s dispatched so you can follow its journey.
Q: My package seems delayed. What should I do?
A: First, use your tracking number to check its status. Delivery times can occasionally vary due to location or customs. If you’re concerned, contact us at [email protected] and we’ll look into it for you.

Returns & Refunds

Q: What is your returns policy?
A: We offer a straightforward 15-day returns policy from the date you receive your item. If you’re not completely satisfied, please contact us to arrange a return. Items must be unused and in their original packaging.
Q: How do I start a return?
A: Email our team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide the necessary instructions.
Q: When will I get my refund?
A: Once we receive the returned item and inspect its condition, we will process your refund. Please allow time for the refund to appear in your account, depending on your payment method.

Contact & Support

Q: How can I contact you?
A: We’d love to hear from you! For any questions, our friendly team is here to help at [email protected].
Q: Where are you located?
A: Our warehouse and team are based in Ballarat, Australia, at 109 Fitzroy Street, BALLARAT, AU 3350.

Thank you for choosing Daiwa Sales. We’re not just a store; we’re your partner in fishing.

Tight lines,
The Team at Daiwa Sales
Gear Up. Catch More. Adventure Awaits.